Frequently Asked Questions

Shipping

Do you ship free worldwide?

Yes. We are glad to offer free shipping to most countries around the world! 

 

Payment

What payment methods are available?

We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from Paypal.  

What should do I cannot complete the payment via paypal?

If you have some problems with your payment please feel free to contact us with your order detail.

   

How do I change an order after It has been placed?

If you want revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.

 

How can I cancel an order?

Orders can only be cancelled in 24 hours after placing the order. Contact into@dwell-being.com to cancel an order. 

Why I didn’t get a confirmation / shipping email?

After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.

If you didn’t receive a confirmation email, please check your spam box.

To ensure that our emails do not go to your spam/junk folder,
add info@dwell-being.com to your email address list.

If you have further question about your order please feel free to contact us.